The Senior Platform Engineer is responsible for leading and supporting the technology operations team, ensuring the stability, security, and scalability of the technology infrastructure. This role involves working closely with internal and external stakeholders to design, implement, and manage technology solutions that align with business needs.
Key Responsibilities:
Guide, support, and mentor the technology operations team members.
Assess, communicate, and manage risks associated with the technology infrastructure and operational tasks.
Liaise with vendors, outsourcers, and consultants to manage contracts and service agreements, ensuring quality, efficiency, and cost-effectiveness.
Benchmark, analyze, and make recommendations for the improvement of technology infrastructure and systems.
Develop, implement, and enforce technology policies and procedures, including security, disaster recovery, and service provision, within an appropriate governance framework.
Manage incident, request, change, configuration, and release management processes.
Investigate problems proactively and reactively to identify root causes and implement solutions.
Maintain and upgrade systems, equipment, and software to ensure optimal performance.
Design and document technology solutions in collaboration with stakeholders, ensuring alignment with business requirements.
Perform other duties as required.
Key Requirements:
Minimum of seven (7) years of relevant experience in platform engineering, infrastructure, or IT operations.
Proven experience in technology planning, configuration, and implementation.
Strong working knowledge of contemporary technology architectures, including networks, security, hardware, protocols, and industry standards.
Extensive experience in systems design, development, and implementation.
Experience in developing and managing a technology governance framework within an industry-recognized framework (e.g., ITIL).
Demonstrated ability to apply a technology perspective to solve business challenges.
Excellent written, oral, and interpersonal communication skills.
High attention to detail and ability to prioritize and execute tasks effectively in a fast-paced environment.
Ability to coordinate and oversee the work of others to meet service standards.
Prior experience in leading a team is highly regarded.
Willingness to embrace emerging technologies and assess their relevance to the business environment.
Must have full Australian working rights.
Preferred Qualifications & Certifications:
Relevant certifications (e.g., AWS/Azure/GCP, ITIL, CISSP, CCNP, or equivalent).
Experience in cloud platforms, automation, and DevOps methodologies.
Strong understanding of cybersecurity best practices.
