Our client is a respected leader in the superannuation sector, currently embarking on exciting enterprise-wide transformation projects. They are committed to delivering innovative solutions and improved experiences for their members.
Role Overview
As a Change Manager, you will play a pivotal role in ensuring the success of transformation initiatives. Working closely with stakeholders, you will drive the delivery of change strategies and communications to support seamless adoption of new systems and processes across the organisation.
This role requires a hands-on professional with strong expertise in managing change within the superannuation or financial services sectors.
Key Responsibilities
Develop and implement change management strategies, plans, and frameworks to support project objectives.
Partner with leadership and stakeholders to ensure alignment on change initiatives.
Drive successful delivery of key projects, including:
Standard Operating Model implementation.
Deployment of a new administrative system.
Education and advice initiatives for members.
Launch of a customer helpline.
Foster communication and engagement strategies that ensure stakeholder buy-in and readiness for change.
Identify and address potential resistance, developing targeted solutions to support change adoption.
Deliver measurable improvements to member experiences and organisational efficiency.
Key Projects
Standing Operating Model - Ensuring seamless implementation and alignment across the organisation.
New Administrative System - Managing the people-side impact of new technology implementation.
Education and Advice Initiatives - Supporting improved customer knowledge and decision-making.
Customer Helpline - Delivering change strategies to support the successful launch of a new member service channel.
Candidate Profile
We're seeking a proactive and experienced Change Manager with:
A background in superannuation or financial services.
Experience working in smaller teams navigating significant organisational change.
Expertise in managing transformation initiatives related to:
Integration of new systems and processes.
Driving efficiencies and process optimisation.
Enhancing member and customer experiences.
Delivering enterprise-wide changes.
Proven ability to develop and execute effective communications plans.
Strong stakeholder management skills to build trust and collaboration.
Qualifications and Requirements
Demonstrated experience in Change Management, preferably within the superannuation or financial services industries.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication abilities.
Full Australian working rights.
What's on Offer
Opportunity to drive impactful change in the superannuation sector.
Collaborative and flexible work environment.
Competitive remuneration package.
If you think this would be the ideal next role for you and you have the desired experience, then please click on the link below or send your resume directly to Nick at nchua@parityconsulting.com.au
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